FAQ
PURCHASING
Why you use Lemon Squeezy as your authorized reseller?
All orders/payments are handled by our reseller/partner Lemon Squeezy (part of Stripe). This allows us to offer our clients several payment methods worldwide, and, with clients in 177+ countries, it reduces the worldwide TAX/VAT administration and thus we can spend more time on the development and support of our products.
I have problems with my payment or order. What can I do?
If you have any problems with your payment or order, please visit Lemon Squeezy Support.
How can I get my invoice/receipt?
You will receive a receipt directly in your email inbox once your order is completed. From the same email, by clicking on the “View Order” button, you will be able to access your order details and request an invoice.
I just bought a plugin. Where can I download the full version?
Once your order is completed, a confirmation popup containing the “View Order” button will appear. By clicking the button, you will be able to access your order details and the links to download the full versions of your plugins. At the same time, you will also receive a receipt email containing a similar “View Order” button.
After placing your order, if you haven’t already done so, we recommend creating your personal account (“My Account”) on https://www.anwida.com/my-account/
Within your account, you’ll always have access to all your downloads, unlock exclusive perks, and stay updated on the latest news. Just be sure to register using the same email address you used for your order. Please note that once your ‘My Account’ is created, it may take up to 48 hours for your downloads to appear in your dashboard.
When do I qualify for a free upgrade?
Once you buy ANWIDA Soft software, you are eligible for a complimentary (free) upgrade to all its minor releases (i.e. if you purchased release version 1.1 then you can freely upgrade to all versions up to 1.99).
Do I have to purchase the PC (VST3) and Mac (AU/VST3) versions separately?
No. Both the PC (VST3) and Mac (AU/VST3) versions can be downloaded and installed on all the computers you own, but only one instance at the same time can be used.
PRODUCTS
What are the limitations of the demo version of your plugins?
The demo version of our plugins is identical to the full version, except that audio output is silenced every 15 seconds.
Which plugin formats are supported?
- Windows: VST3 (64-bit)
- OS X / macOS: VST3, Audio Units (Universal 2 Binary)
Which OSes are compatible with ANWIDA Soft plugins?
- PC: Windows 7, Windows 8, Windows 10, Windows 11 (64-bit Windows only)
- Mac: OS X 10.10, OS X 10.11, macOS 10.12, macOS 10.13, macOS 10.14, macOS 10.15, macOS 11 (Big Sur), macOS 12 (Monterey), macOS 13 (Ventura), macOS 14 (Sonoma), macOS 15 (Sequoia)
SUPPORT
What support do I get after purchasing your plugins?
You receive support free of charge via our tech support e-mail.
I am trying to contact you via the contact form and email but I do not receive any replies. Why?
If you do not receive a reply within 24/48 hours, we recommend you to check your Spam / Junk e-mail folder.
Where do the plugins install to? What is the default directory?
To make the installation process as simple and smooth as possible, the plugins are installed at predefined folder locations depending on the operating system:
OS X / macOS platform
- VST3: /Library/Audio/Plug-ins/VST3/ANWIDA Soft/
- AU: /Library/Audio/Plug-ins/Components/ANWIDA Soft/
- Factory presets: /Library/Audio/Presets/ANWIDA Soft/[PLUGIN-NAME]/
Windows platform
- VST3: /Program Files/Common Files/VST3/ANWIDA Soft/
- Factory presets: [ProgramData]/VST3 Presets/ANWIDA Soft/[PLUGIN-NAME]/
- User Manual: /Program Files/ANWIDA Soft/[PLUGIN-NAME]/
MY ACCOUNT
What is the "My Account" area for?
All customers, in their “My Account” area, will be able to download the purchased products and any updates to which they are entitled.
I did not purchase one of your products. Can I still create a user account?
Yes! You can create a user account without buying anything. You can download our free products or other eventual products reserved for registered users only.
Why I get the error "Your IP address is currently locked please contact the administrator!" when I try to login?
To prevent Login attack the IP address is locked out when you exceed three login retries. The IP address will be prevented from logging in for 60 minutes.
I'm trying to create an account but I don't receive the verification e-mail, what should I do?
If you did not receive an e-mail from us to verify your address, follow these steps:
- Check your Spam or Junk Mail folder;
- Check if the e-mail address you entered is correct;
- Try to resend the verification e-mail.
If you still do not receive the email, try to use a different e-mail address.
Free plugins missing from "My Account"?
In the “My Downloads” section of your account you can only find and download paid products.
In the “Free Downloads” section, instead, you will find the products only in the period in which they are offered for free.
I don't see my paid plugins in "My Account". Why?
You can find and download your paid plugins in the “My Downloads” section of your account. But, if you don’t see them there, probably:
- You have created your account some time after your purchase;
- You have cretated your account using a different email address from the one used to purchase the products.
In both cases, please contact us to fix the problem. Please, provide us with your full name, account email, Lemon Squeezy order ID and order date.