FAQ
PURCHASING
How are purchases handled?
Lemon Squeezy acts as our Merchant of Record and authorized reseller. Customers complete their purchases through Lemon Squeezy, which handles orders, payments, applicable sales taxes and VAT, refunds, chargebacks, receipts, and invoices. ANWIDA Soft remains responsible for developing, licensing, delivering, and supporting the software.
I have problems with my payment or order. What can I do?
If you have any problems with your payment or order, please visit Lemon Squeezy Support.
How can I get my invoice/receipt?
After your order is completed, Lemon Squeezy will send a receipt to your email address. Use the “View Order” button in that email, or access Lemon Squeezy’s “My Orders” area, to view your order and generate or download a PDF invoice.
When do I qualify for a free upgrade?
Your license includes any minor updates that ANWIDA Soft makes available for the purchased major version. Minor updates remain within the same major version, for example from version 1.2 to 1.3. When made available, upgrades to a new major version, for example from version 1.x to 2.x, are offered separately.
Do I have to purchase the Windows and macOS versions separately?
No. A single license includes both the Windows and macOS versions.
PRODUCTS
What are the limitations of the demo version of your plugins?
The demo version includes all the features of the full version, but the audio output is periodically muted.
Which plugin formats are supported?
- Windows: VST3 (64-bit)
- macOS: VST3 and Audio Unit (AU), Universal 2 Binary
Which operating systems are compatible with ANWIDA Soft plugins?
- PC: Windows 7, Windows 10, Windows 11 (64-bit Windows only)
- Mac: macOS 12 (Monterey), macOS 13 (Ventura), macOS 14 (Sonoma), macOS 15 (Sequoia), macOS 26 (Tahoe)
SUPPORT
What support do I get after purchasing your plugins?
Technical support is available by email at support@anwida.com
I contacted you but have not received a reply. What should I do?
If you have not received a reply after two business days, please check your Spam or Junk folder.
Where are the plugins installed? What are the default directories?
To make the installation process as simple and smooth as possible, the plugins are installed at predefined folder locations depending on the operating system:
macOS
- VST3: /Library/Audio/Plug-ins/VST3/ANWIDA Soft/
- AU: /Library/Audio/Plug-ins/Components/ANWIDA Soft/
- Factory presets: /Library/Audio/Presets/ANWIDA Soft/[PLUGIN-NAME]/
Windows
- VST3: /Program Files/Common Files/VST3/ANWIDA Soft/
- Factory presets: [ProgramData]/VST3 Presets/ANWIDA Soft/[PLUGIN-NAME]/
- User Manual: /Program Files/ANWIDA Soft/[PLUGIN-NAME]/
MY ACCOUNT
What is the “My Account” area for?
Registered users can access exclusive content and other resources made available through the “My Account” area.
Can I create an account without purchasing anything?
Yes. You can create an account to access free software and any other downloads made available to registered users.
Why do I get the error “Your IP address is currently locked. Please contact the administrator”?
To help prevent brute-force login attempts, an IP address is temporarily locked for 60 minutes after repeated failed login attempts.
I’m trying to create an account but haven’t received the verification email. What should I do?
If you have not received an email asking you to verify your address, follow these steps:
- Check your spam or junk folder.
- Confirm that the email address you entered is correct.
- Request a new verification email.
If you still do not receive the email, try using a different email address.